Termes i condicions de venda en línia
1. Introduction
The following terms and conditions apply to the sale of electronic devices and accessories through our Totmobile online store. By making a purchase on our website, you accept these terms and conditions in full. Please read this information carefully before making any purchase.
2. Company information
Totmobile is a company dedicated to the sale of electronic devices and accessories based in Andorra la Vella. Our contact and registration information is as follows:
- Totmobile S.L (physical store)
- Bonaventura Armengol 7 – Andorra la Vella
- NRT L717675D
- ecommerce@totmobile.ad
- Phone: +376 800 443
- International phone number: +34 937 377 268
3. Prices and availability
All prices in our online store are indicated in local currency and are shown with taxes included, unless otherwise indicated, they may not coincide with the prices and offers in force in the physical store. We strive to keep our prices up to date and ensure product availability where possible. However, we reserve the right to change prices and availability without prior notice.
4. Purchase process
To make a purchase in our online store, you must follow the purchase process indicated on the website. This includes registering, adding the desired products to the shopping cart, providing the required shipping and billing information, selecting the payment method, and confirming the order. Once you have completed the purchasing process, you will receive an order confirmation via email.
5. Payment methods
We accept various secure payment methods in our online store, such as POS VIRTUAL and accepted cards are Visa, Mastercard, and bank transfers. By selecting the payment method, you will be redirected to a secure page where you can complete the transaction securely
6. Shipping and delivery
We ship to Spain, the Peninsula and the Balearic Islands, France, Portugal, we strive to deliver the products in the shortest time possible. Estimated delivery times will be indicated during the purchasing process and may vary depending on location and product availability.
The delivery time of each item will depend on its availability:
Delivery 24 hours, product available.
Delivery in 48/72 hours, product upon request.
Delivery between 4/12 days, depending on the availability of the manufacturer and/or distributor.
All products sent are previously checked in our facilities, therefore, there is no possibility that they will arrive in a defective condition unless some incident arises during transport, in which case the transport company will be responsible for any possible damage suffered.
If not, DO NOT accept delivery.
We reserve the right to refuse orders if we are unable to ship to certain locations.
All shipments are made with full risk insurance, the shipping price may
vary between €19 and €35 per shipment (these amounts could vary depending on
quantities, weight, destination, etc.).
France, Portugal, shipping prices may vary, (consult us to rate shipping to these countries).
You can also deliver the products in a physical store.
7. Returns and warranty
We offer a return and warranty policy to ensure customer satisfaction. If you receive a defective product (usually due to transportation), please contact us within 24 hours from the delivery date to request a return or replacement to mediate comprehensive transportation insurance.
After these 24 hours, returns will not be accepted.
Please note that certain conditions and restrictions may apply, (such as making a return without the original packaging and accessories, as well as misuse or damage to the device not caused by transport).
NEW electronic devices warranty; 2-year warranty covered by the manufacturer (see manufacturer’s warranty policy).
All the products we sell have the official Spanish or European guarantee provided by the brand.
Guarantees on SEMI NEW devices; It has a 1-year warranty except for the batteries, (the devices are delivered with a battery health between 85 and 95%, the screen, main camera and battery may have been replaced with new spare parts, these could present in system settings an unknown part notice, only on iPhone) the warranty will be covered by Totmobile.
Devices that are broken, misused, bumped, dropped, damp, incorrectly used according to the manufacturer are exempt from warranty. In many cases the device has received a blow, it does not present any external physical damage, but internally the components may have been damaged.
Malfunctions caused by non-original cables and power adapters (cause internal damage and batteries are affected).
In case of return of products that are not there
contemplates warranty, the costs and shipping of the transport will be borne by the
customer
8. Intellectual property
All content, including images, texts and logos, present in our online store are the exclusive property of Totmobile or are duly authorized by the owners. Unauthorized reproduction, distribution or use of any content is prohibited without our express written consent.
9. Privacy and data protection
We respect your privacy and protect your personal data in accordance with applicable local Andorran legislation.
10. Modifications and updates
We reserve the right to modify or update these terms and conditions at any time. Any changes will come into effect upon publication in our online store. We recommend that you periodically review this section to be informed of the current terms and conditions.
IN THE EVENT OF A CLAIM OR DISPUTE BETWEEN THE PARTIES, IT WILL BE DEALED IN THE COURTS OF THE PRINCIPALITY OF ANDORRA.
If you have any questions or concerns about our terms and conditions of online sales, please contact us through the indicated means:
ecommerce@totmobile.ad
+376 800 443
+34 937 377 268
Last update: 09/04/2023
